Guest Services

Front Desk Supervisor

Miami, Florida

$55,000 - $70,000

Full-time

Job Description

As Front Desk Supervisor, you will oversee our reception team and manage all check-in/check-out processes to ensure a seamless guest experience. You'll train and mentor front desk staff, resolve complex guest issues, manage daily cash handling procedures, and coordinate with other departments to address guest needs. You'll also assist with scheduling, inventory management, and maintaining accurate guest records.

Responsibilities

Perform all duties related to the Front Desk Supervisor position
Ensure compliance with safety and security protocols
Provide exceptional service to guests and team members
Participate in training and development programs
Maintain a clean and organized work environment
Collaborate effectively with other departments

Life on Board

Experience the unique lifestyle of working on a cruise ship

Enjoy access to crew facilities and amenities during your free time

Working on a cruise ship is a unique experience that combines professional growth with adventure. As a crew member, you'll:

Live and work alongside team members from around the world
Enjoy crew-only facilities including dining areas, lounges, and recreation spaces
Have opportunities to explore ports of call during your free time
Develop strong friendships and professional connections
Experience different cultures and destinations while earning a living

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