Guest Services

Guest Services Manager

Miami, Florida

$75,000 - $95,000

Full-time

Job Description

As Guest Services Manager, you will lead our front desk operations and guest relations team to deliver exceptional service throughout the cruise journey. You'll oversee check-in/check-out procedures, manage guest inquiries and concerns, coordinate with other departments to fulfill guest requests, and ensure all guest-facing staff maintain our high service standards. You'll also analyze guest feedback to implement service improvements.

Responsibilities

Perform all duties related to the Guest Services Manager position
Ensure compliance with safety and security protocols
Provide exceptional service to guests and team members
Participate in training and development programs
Maintain a clean and organized work environment
Collaborate effectively with other departments

Life on Board

Experience the unique lifestyle of working on a cruise ship

Enjoy access to crew facilities and amenities during your free time

Working on a cruise ship is a unique experience that combines professional growth with adventure. As a crew member, you'll:

Live and work alongside team members from around the world
Enjoy crew-only facilities including dining areas, lounges, and recreation spaces
Have opportunities to explore ports of call during your free time
Develop strong friendships and professional connections
Experience different cultures and destinations while earning a living

Apply for this Position