Cruise Specialist

Job Description

BASIC PURPOSE Responsible for providing our travel agents and their guests with a seamless booking experience and exceptional customer service. The position serves as the "voice" of Regent Seven Seas Cruises and is the first point of contact for travel agents. Build relationships by answering incoming calls, identify the callers' needs, and sell the Regent experience that best fits the client's needs. POSITION RESPONSIBILITIES Build rapport and long-term relationships with luxury cruise customers, travel agents and other partners. Recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients while using travel product expertise and knowledge of luxury destinations around the world. Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation, and servicing that reservation up until the cruise begins. Create and document special requests, services, and cruise "add on" purchases requested by the customer or travel agent. Maximize revenue opportunities by selling the full experience, from suite upgrades, insurance policies, hotels, shore excursions, and/or gift items. Escalate all issues and pertinent matters to the appropriate resource to ensure resolution. Perform other job-related functions as assigned.

Responsibilities

• Perform all duties related to the Cruise Specialist position
• Ensure compliance with safety and security protocols
• Provide exceptional service to guests and team members
• Participate in training and development programs
• Maintain a clean and organized work environment
• Collaborate effectively with other departments